Remotech
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The Service
remoTech  is committed to providing a holistic service for all your I.T. infrastructure needs whilst helping your company to control and reduce support costs, by a combination of on-site and remote Systems and Network Management services.

This leaves you to concentrate on running your business, rather than running the tools that help you run your business, safe in the knowledge that there is a safe pair of hands in the background keeping things in order

remoTech has over 15 years overall experience in communications networks and I.T. support, from both sides of the fence, as a systems supplier and as an end user. This experience can be put to use when supporting your company, from straightforward tasks such as dealing with a vendor about a printer fault, through to strategic planning to improve your services and reduce costs

remoTech Services

Premier Support

Every company is different and so has different needs, although those needs are generally similar. Your support can be tailored to meet those needs accordingly and built in to a support agreement.

As a general guide remoTech provide the following services as an overall support package.

  • Help you to Manage Your Assets by deploying Centennial Discovery auditting software to keep track of your hardware, software usage and licensing compliance
  • One, two or even three days a month on-site depending on the size of your infrastructure, to:

    • o Health check all systems.
    o Check data backups have been successful by carrying out a test data restore.
    o Address and resolve user issues and queries
    o Meet up with remote users to health check laptops, connectivity issues etc.

  • Unlimited phone support within office hours for all infrastructure needs.
  • Problem ownership. We will own and manage any issues through to resolution, communicating back to you with updates where relevant. This includes managing external suppliers.
  • Remote systems support via Terminal Services or Dial up connection. 90% of tasks and problems can be addressed and resolved in this way. This includes daily documented health checks, and automated monitoring of all vital services, so if there is a problem it is likely we will know about it before you do.
  • Hardware, software and licensing purchases, either through your current supplier or through our supply chain. We offer extremely competitive pricing, however if another supplier can offer a better price for an item we will go with it on your behalf.
  • Product evaluation and consultancy. We are constantly on the lookout for new products that can help to either improve efficiency and resilience or reduce costs, and will make recommendations accordingly

Out of hours work, such as upgrades and moves are not included in the package and would be quoted for separately, as would extra on-site days.

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