Remotech Infrastructure Support Services

Both of these choices have implications...

Employing a full time support engineer:

	Expensive considering the amount of actual hands-on work required to support users on-site.
	The cost of employing a decent all-rounder, necessary for a smallish company, is at least £25k per year in salary alone, add on costs such as Employers NI payments and insurance and this goes up to around £35k per year.
	Holidays and sickness are not covered if only one engineer is employed - another problem, bring in someone from outside at short notice or do nothing and hope that nothing goes wrong. Potential extra cost again, especially if there is a system fault.

Outsourcing to an I.T. support company:

	Generally two options are available: 1. Have an on-site engineer. 2. Have a maintenance / help desk contract to cover faults.
	There is no apparent cost saving to having an on-site engineer, except for sickness and holiday cover when the outsourcing company simply supply a different engineer from their pool.
	Having a maintenance contract only covers faults, not day to day issues such as user support and daily systems checks.
	Regular outsource companies will generally not provide a holistic service to a customer, covering infrastructure needs such as vendor management, consumables stock control etc.

"Local Support for Local Business"

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