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Both of these choices have implications...

Employing a full time support engineer:
Expensive considering the amount of actual hands-on work required to support users on-site.
The cost of employing a decent all-rounder, necessary for a smallish company, is at least £25k per year in salary alone, add on costs such as Employers NI payments and insurance and this goes up to around £35k per year.
Holidays and sickness are not covered if only one engineer is employed - another problem, bring in someone from outside at short notice or do nothing and hope that nothing goes wrong. Potential extra cost again, especially if there is a system fault.

Outsourcing to an I.T. support company: 

Generally two options are available:

1. Have an on-site engineer.
2. Have a maintenance / help desk contract to cover faults.
There is no apparent cost saving to having an on-site engineer, except for sickness and holiday cover when the outsourcing company simply supply a different engineer from their pool.
Having a maintenance contract only covers faults, not day to day issues such as user support and daily systems checks.
Regular outsource companies will generally not provide a holistic service to a customer, covering infrastructure needs such as vendor management, consumables stock control etc.
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"Local Support for Local Business"
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Services
  • Premier Support
  • Asset Management
  • Remote Support
  • Network Cabling
    & Installations
  • Phone Support
  • Storage
  • Backups
  • ADSL Installs
  • PC & Server Installs
  • Web Site
    Content Management

...Learn More
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Business Partners
Prognosys Limited
Ravensloft Limited
Ravensloft